1. Who We Are
Sabiny Network is a mobile and web service operated from Uganda. In this policy, "Sabiny Network", "we", "us", and "our" refer to the app, website, and related services that link to this policy.
Our services include local news, article details, video and shorts, creator or publisher channels, subscriptions, marketplace listings, seller messaging, job posts, worker profiles, notifications, comments, likes, shares, and payment flows.
2. Information We Collect
We collect information you provide, information created when you use the app, and technical information needed to keep the service secure and functional.
- Account information such as name, email address, phone number, profile details, authentication identifiers, and device identifiers.
- Content you create or upload, including comments, articles, channel information, marketplace listings, job posts, worker profiles, images, videos, messages, ratings, and saved items.
- Transaction and subscription information such as selected plans, channel access, payment status, payment provider references, tracking IDs, callback status, and receipts. We do not intentionally store full card or mobile-money PIN details.
- Marketplace and jobs information, including listing categories, prices, locations you choose to provide, seller or employer contact details, application details, and matching signals.
- Usage, diagnostics, and security information such as app screens visited, feature interactions, crash reports, performance data, IP address, device model, operating system, app version, notification tokens, and logs needed for fraud prevention and troubleshooting.
- Communications with us, including support requests, emails, phone calls, WhatsApp messages, and feedback.
3. How We Use Information
We use information to provide and improve Sabiny Network, including to:
- Create accounts, verify users, and keep sessions secure.
- Show articles, videos, channels, comments, likes, shares, recommendations, and related content.
- Publish and moderate marketplace listings, job posts, worker profiles, comments, messages, and uploaded media.
- Process subscriptions, listing fees, channel payments, payment callbacks, receipts, and access recovery.
- Send important notifications such as article alerts, message updates, job updates, payment results, security notices, and service changes.
- Prevent spam, fraud, account sharing abuse, unauthorized access, payment misuse, harassment, illegal content, and other violations of our Terms.
- Measure performance, fix crashes, improve app speed, test features, and understand what content or services are useful to the community.
- Comply with law, enforce our rights, resolve disputes, and respond to lawful requests.
4. Sharing of Information
We do not sell your personal information. We may share information only when needed for the service or when legally required.
- With service providers such as Firebase, Google services, hosting, cloud storage, analytics, crash reporting, authentication, notification delivery, and payment processors.
- With other users when you choose to publish content, list an item, apply for a job, post a worker profile, comment, message, or share contact details.
- With channel owners, sellers, employers, workers, or buyers as needed to operate channel access, marketplace, jobs, and messaging features.
- With law enforcement, regulators, courts, or other parties when required by law or when necessary to protect users, the public, our rights, or the integrity of the service.
- During a business transfer such as a merger, acquisition, restructuring, or asset sale, subject to appropriate safeguards.
5. Public Content and Messaging
Some parts of Sabiny Network are public or visible to other users. Articles, comments, listing details, profile information, channel content, job posts, worker profiles, and marketplace media may be visible to users or visitors depending on the feature.
Messages may be processed and stored so we can deliver conversations, investigate abuse, resolve safety reports, and maintain service reliability. Do not share sensitive information in public posts or with people you do not trust.
6. Payments and Subscriptions
Payments may be handled by third-party payment processors or mobile-money/payment partners. We receive and store payment status, reference numbers, access status, expiry dates, and transaction metadata needed to unlock subscriptions, channel access, listing fees, or other paid features.
Your payment provider may collect additional information under its own privacy policy. We are not responsible for third-party payment systems, but we use reasonable measures to verify callbacks and protect payment access records.
7. Data Retention
We keep information for as long as reasonably needed to provide the service, comply with law, resolve disputes, prevent abuse, maintain security, process payments, keep business records, and enforce our Terms.
Published content, transaction records, moderation logs, and safety records may be kept longer where necessary. When information is no longer needed, we delete, anonymize, or securely isolate it where practical.
8. Security
We use reasonable technical and organizational safeguards, including authenticated access, database rules, storage rules, account checks, payment verification, monitoring, and crash/security logging. No internet service is completely secure, and you use the service at your own risk.
You are responsible for keeping your device, phone number, email, and login credentials secure. Tell us quickly if you believe your account or payment access has been misused.
9. Children and Age Limits
Sabiny Network is not intended for children under 13. Some features, including payments, marketplace listings, job posts, and worker/employer contact features, may require users to be at least 18 or to have the involvement of a parent, guardian, employer, or authorized representative where required by law.
10. Your Choices and Rights
You may request access, correction, export, restriction, objection, or deletion of your personal information where applicable law gives you those rights. We may need to verify your identity before acting on a request.
You can also manage notifications in your device settings, edit some profile information in the app, delete content where the app allows it, or contact us for support.
11. Third-Party Links and Content
The app may include links, ads, YouTube embeds, seller websites, social links, payment pages, and other third-party content. Their privacy practices are not controlled by Sabiny Network. Review third-party policies before submitting information to them.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of Sabiny Network after changes means you accept the updated policy where permitted by law.
13. Contact Us
Questions, privacy requests, and deletion requests can be sent through our contact page.